Safety & Privacy

Your information. Your control.

MIKE is designed around permission, transparency and minimum necessary use of personal information. Users can see, correct, remove and export profile information, control professional sharing and delete their account through a clear process.

MIKE provides general support, organisation and personal-development tools. It does not provide a diagnosis, treatment or emergency service and does not replace doctors, therapists, emergency services, coaches or other qualified professionals.

Crisis & urgent support

Safety support is never paywalled.

MIKE provides location-appropriate emergency and crisis routes at no cost, in both the app and on this site. If you or someone you know may be in immediate danger, contact local emergency services or an appropriate crisis service now.

Immediate danger

Call 999 (or 112). If you can't speak, use the Silent Solutions 55 system.

Samaritans

Free, confidential, 24/7. Call 116 123 or email jo@samaritans.org.

Shout

Free 24/7 text support. Text SHOUT to 85258.

NHS 111

Urgent but not life-threatening. Call 111 and select the mental health option.

CALM

For anyone struggling. 5pm–midnight, 365 days. Call 0800 58 58 58.

Childline

Free, confidential, for anyone under 19. Call 0800 1111.

UK services shown as a starting point, not final launch copy. These are genuine, active national services, but every number, link and piece of wording here must be re-verified immediately before go-live, kept current afterward, and extended with routes for every other region MIKE launches in, per the handover brief's non-negotiable safety requirement.

What the build supports

Privacy promises, in practice.

No durable profile fact is based only on AI inference without user confirmation.

Users can inspect, correct, stop using and delete profile information.

Diary and private conversations are private by default.

Professional and Circle sharing is user-selected and user-confirmed.

Video analysis requires explicit upload consent and a clear retention choice.

Community identity and private profile information remain separately permissioned.

Data collection and analytics use the minimum necessary information.

Users can request export and account deletion through a clear route.

Policies

Everything required before launch.

Privacy Notice Terms & Conditions Cookie Notice Community Guidelines Accessibility Statement Safeguarding & Crisis Support

All legal, privacy, safeguarding and medical-boundary wording requires review by appropriately qualified UK advisers before public launch.